Emailing us
Write to support@purlingual.com. It helps if you include:
- your iPhone model and iOS version;
- the Purlingual version, shown at the bottom of Settings in the app;
- what happened, what you expected, and a screenshot if you can.
Subscriptions
Cancel or change your subscription
In the app, open Settings and tap Manage subscription. You can also go to your iPhone’s Settings › Apple Account › Subscriptions. Cancel at least 24 hours before the renewal date to avoid the next charge.
Ask for a refund
Apple handles every App Store payment, so refunds go through Apple: request one at reportaproblem.apple.com.
You subscribed, but the app asks you to pay again
Open Settings and tap Restore purchases, signed in to the App Store with the Apple Account you paid with. The paywall has a Restore purchases button too.
Your account
Your progress is missing
Your words and progress belong to the account you signed in with: Apple or Google. If the app looks empty, sign out in Settings and sign in the other way.
Delete your account
In the app, open Settings and tap Delete account. This permanently deletes your account and all your progress, and it can’t be undone. Deleting your account doesn’t cancel an App Store subscription, so cancel that first, as above.
HSK 3.0
From version 1.60, Purlingual follows the new HSK 3.0 word lists. When the app moves you to HSK 3.0, every word you’ve learned and its review schedule carries over. See the HSK 3.0 word lists and what changed in HSK 3.0.
Privacy and terms
Read our privacy policy and terms of use.